A leading provider of Customer service, field service and ERP, IFS is empowering utilities to deliver a seamless, personalised experience at every point on the customer journey. The IFS Customer Engagement platform combines omni-channel communications technology with Customer Service CRM software in a single, uniquely configurable, AI-powered agent desktop. Benefiting from a 360-degree view of the customer on one screen alongside all contact channels, your advisors can deliver customer engagement seamlessly, whilst simultaneously banking productivity gains. Virtual assistants and chatbots offer an integrated solution for self-service and processing simple requests automatically. Where a utility has technicians in the field, our leading field service management solution is maximising the efficiency of the field workforce whilst empowering employees to find new revenues streams.
Make every customer your best customer, with intelligent, end to end service delivery and management.