09 - 10 June, 2020 | London, United Kingdom

Roy Baker

Director of Transformation SSE

Conference Day One

Monday, May 14th, 2018

9:30 AM Transforming Utilities to Meet the Evolving Needs of Future Energy Customers

  • How customer’s mind-sets are shifting: Environmental considerations, cost effectiveness, personal ownership of  energy consumption and relationships with suppliers
  • Utilising technology which allows customers to track and manage their own consumption: Improving billing accuracy and customer insights
  • Re-considering traditional business models to capitalise on how customers consume energy and interact with their supplier
  • Moving beyond the role of energy supplier and offering a broader range of services that improve customer’s lives

4:00 PM Panel Discussion: Leveraging New and Existing Technology to Transform the Customer Experience

  • How is the digital era presented new opportunities to innovate and disrupt existing models? 
  • What new and emerging technologies are currently being utilised to transform the utilities sector and enhance the customer experience?
  • How can and will IoT, AI, ML and Blockchain contribute to customer centricity in the future? 
  • What is the best approach to assess the organisation and ensure the right technology is selected to solve the unique business problems?
  • How can the utilities sector engage with the vendor community to enhance collaboration and improve technology being developed?
  • Case studies: What examples are there currently of new technology driving improved CX?

Check out the incredible speaker line-up to see who will be joining Roy.

Download The Latest Agenda