21 - 22 April, 2020 | London, United Kingdom

Paul White

Director of Customer Engagement IFS

Conference Day One

Monday, May 14th, 2018

11:30 AM The Future is Conversational AI, Are You Ready?

The potential for AI and virtual assistance is vast but knowing how to develop an effective customer service AI strategy can be confusing. This session will explore case studies analysing how to best deploy voice and text based conversational AI in the contact centre in an inclusive strategy alongside human assisted service.

Check out the incredible speaker line-up to see who will be joining Paul.

Download The Latest Agenda