The Impact of the Price Cap on Utilities Companies and Customer Experience
Ahead of this years CX Utilities Forum, CX Network sat down with Stephen Murray, Head of Energy Commercial and Partners at Moneysupermarket.com to discuss how the recent price cap has affected the industry so far, and how we can ensure that customers in vulnerable circumstances are not negatively impacted by the changes.
Topics which will be discussed include:
- The biggest impact of the price cap on utilities companies
- What is going to impact companies revenue streams
- How the industry can ensure that vulnerable customers are considered and not negatively impacted by the changes
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