09 - 10 June, 2020 | London, United Kingdom

Helping Customers in Vulnerable Situations

Helping Customers in Vulnerable Situations

Ahead of this years CX Utilities Forum, CX Network sat down with Claire Forbes, Senior Director Corporate Communication, OFWAT, Eileen Brown, Customer Experience Director, Northern Gas Networks and Faye England, Customer Experience and Change Manager, Thames Water to discuss the growing challenges of helping customers in vulnerable circumstances.

Some of the topics they will discuss are:

  • What considerations should be made when protecting vulnerable customers
  • Which strategies are in place currently for the industry
  • How future trends should evolve to help consumers

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