21 - 22 April, 2020 | London, United Kingdom

CX Utilities Forum: Fueling Innovation. Driving Centricity. Embracing the Customer.

Developing a seamless CX journey that enables customers to achieve their cost and reliability goals will ensure customer retention and maintain profitability.
But as rapidly emerging competitors redefine energy standards through efficient, low cost digital operations, utilities companies must reimagine their approaches to customer centricity, innovate with agility, build their brand and leverage digital channels to remain competitive.
That's why we're bringing together Europe's leading CX Utilities professionals to share best practice and work towards common goals such as cultural change, customer centricity, digital transformation, data analytics, process improvement and more.

Featured Speakers

Benefits of Attending

By bringing together industry thought leaders from across Europe, attending CX Utilities will teach you how to: 

Manage the impacts of the changing regulatory landscape

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Manage the impacts of the changing regulatory landscape

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Change mind-sets and behaviour to build a customer centric company culture

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Create an engaging end-to-end customer journey

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Leverage data, insights and analytics to understand the evolving needs of customers

Develop a digital transformation strategy that will improve both customer and employee experience

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Develop a digital transformation strategy that will improve both customer and employee experience

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Build engagement and trust whilst improving services and experience for vulnerable customers

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Integrate CX with process improvement

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Define metrics to measure CX performance and optimise existing strategies

What have past attendees of our CX Events Portfolio said?