Never has it been more important to understand your customers changing needs and be in a position to pivot to support your business plans. Customer centric organisations have a better chance of recovery in the economically challenging times and to be effective organisations need to collect signals from all stakeholders, intelligently interpret at speed and take action.  

In this session we will discuss:

• Creating business value from CX programmes
• The benefits of collecting data from all channels in one platform
• Activating the whole organisation - who is involved and how they contribute