Move your business forward with The CX Nordics Online Forum...With the current global pandemic putting ever more pressure on businesses to drive their digital strategies to meet end to end goals, provide unique customer experiences and consistent communication, placing your brand front of mind has never been more critical. Capture...

Join us, along with 250+ Nordic-based CX professionals online at the CX Nordics Forum, taking place across 10-11 November, 2020, online. Designed specifically for those CX leaders striving to innovate, and led by organisations including Nokia, PostNord Oy and Ericsson

Organisations that provide industry leading customer experiences can be used by others as learning tools on which to base their own CX strategy. There are many elements of a successful CX strategy that can be applied across various industries, for example building the right company culture, handling customer grievances and...

We wanted to better understand which specific priorities the region is focusing on when it comes to CX and the challenges which are slowing down progress in this area. Previous studies have found that while many Nordic organisations do possess CX strategies, the maturity of these strategies is still relatively...

The Digital Workplace Virtual Interactive Discussion Group Series gathers senior business leaders in the Digital Workplace, HR and Employee Experience communities to discuss sustainable strategies to adapt, overcome and improvise in the wake of significant business changes.

This presentation from Tiina Molberg at DNA, was delivered last year at our 2017 CX Nordics event. As one of the leading Finnish telecom groups, this presentation offers insights on new dimensions of customer experience and personalised content. This presentation also shares the experiences of DNA as one of the...