Conference Day Two

12:55 - 13:00 CX NORDICS WELCOME

13:00 - 13:30 TRANSFORMATIONAL CUSTOMER CENTRICITY: HOW CX IS BEING USED AS A MEASURABLE KPI ACROSS THE ORGANISATION

Kati Packalen - Head of Customer Experience, PostNord
  • Selecting KPIs: Why CX and why now?
  • What are the practical difficulties in implementing CX as a measurable KPI?
  • How has continuous internal feedback helped shaped our strategy?
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Kati Packalen

Head of Customer Experience
PostNord

13:30 - 13:45 Q&A RESERVED FOR Kati Packalén, Head of Customer Experience, PostNord Oy

Kati Packalen - Head of Customer Experience, PostNord


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Kati Packalen

Head of Customer Experience
PostNord

13:45 - 14:15 TOPIC TO BE ANNOUNCED SHORTLY


14:15 - 14:30 Q&A RESERVED


14:30 - 15:00 TOPIC TO BE ANNOUNCED SHORTLY


15:00 - 15:15 Q&A RESERVED

15:15 - 15:45 TOPIC TO BE ANNOUNCED SHORTLY


15:45 - 16:00 Q&A RESERVED



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Mark Hayton

Org Development Analytics Global Lead
Nokia

16:30 - 16:45 Q&A RESERVED FOR Mark Hayton, Org Development Analytics, Global Lead, Nokia

Mark Hayton - Org Development Analytics Global Lead, Nokia
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Mark Hayton

Org Development Analytics Global Lead
Nokia

16:45 - 16:45 END OF CONFERENCE