Never has it been more important to understand your customers changing needs and be in a position to pivot to support your business plans. Customer centric organisations have a better chance of recovery in the economically challenging times and to be effective organisations need to collect signals from all stakeholders, intelligently interpret at speed and take action.
In this session we will discuss:
You know the feeling - the experience was technically ok and you solved your problem, but the experience was also flavourless and left no emotional mark what so ever. There is an endless parade of boring experiences in everyday life. At Albatros we have decided to try to inject some life into our Customer Experience. Hear Head of Customer Experience Thomas Stack explain the predicament and what Albatros have done to remedy the situation.