A selection of unique and exclusive CX insights from the Nordics leading lights

It’s safe to say 2020 hasn’t gone as planned.

For many of us in the Nordics (and globally), lockdown has become a reality, for those of us not in ‘lockdown’, we’re still hugely restricted on what we can do, who we can see and where we can go. These restrictions have undoubtedly had a profound impact on our customers. The way they interact with us, their changing needs and behaviours, how we market to them and even our ability to meet their expectations have all undergone significant change.

But change can be a good thing – an opportunity to innovate, improve and drive competitive advantage. Through interactive Q&A and a selection of unique and exclusive insights from the regions key thought-leaders, we’re bringing the community together, to learn from one another, debate the changing role of CX in the region, and find ways forward in this time of unprecedented disruption and change.

Your customers are changing how they interact with you. Be the change they need you to be.

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Join us to address key issues including:

When should we use automated processes, such as AI, augmented reality, self-service and chat-bots and what is really stopping us from adopting them?

What is driving the customer’s emotional, cognitive and behavioural needs and how can we differentiate between data and intelligence to extract meaningful business insights?

Looking towards the future of customer engagement, where do we see new potential channels opening up and how do we prepare to interact with our customers over them?

With employee experience becoming a key differentiator and elevator of customer experience, what internal, cultural and process challenges should we be watching out for?

2020 Speakers Include:

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Hear from our previous attendees:

“It was inspirational and gave some new ideas on how to approach some internal challenges”

"has been really valuable. The speakers and participants were really interesting”

"A very inspiring and energising event and I will use a lot of what I learned to develop our customer strategy"

"I learnt a lot of new stuff at the 2013 event. In total we generated 50 ideas from the conference, so lots to take back to the office"

“Great event, great speakers, would recommend to colleagues”

“Very inspiring and provided me with useful information from different areas - both business views and technology views. Great to have experiences direct from the front line”

"It was good to see where we stand and benchmark our CX program with the industry”

“Its been great, inspirational”

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QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: 44 (0) 207 368 9300
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk