Future Proof your CX Strategy through people, processes and technology and transform customers' into brand advocates

Digitalisation and automation has many uncertain of what the future CX should look like, the strong foundations of an agile CX strategy need to be built now to weather the changes of the customer habits. How can skillsets of employees be future proofed to ensure that we are continuing to deliver a customer experience which delights and transforms our customers into brand advocates?

This years’ 6th annual Customer Experience Nordics Forum will address the key challenges facing CX experts across the Nordic region. We know that each customer base is unique, and ever changing customer expectations are making it increasingly difficult to meet and exceed the expectations of customers’.

With over 70 Nordic industry professionals gathered to share best practice and collaborate, the CX Nordics Forum provides a unique opportunity to future proof your CX strategy and tap into customer loyalty.

2018 Speakers Include:

View All Speakers

Join 70 leaders from the biggest Nordic brands to learn how to:

Discover how to achieve a seamless and user-friendly vision across all channels for the ultimate multi-channel experience

Find out how to measure the success of your customer experience strategy to ensure continued improvement

Learn how to utilise customer data to create a more personalised and competitive experience for your customers

Learn how to be cost efficient and deliver a great CX through digitalisation and automation whilst maintaining engagement of employees

Determine the best ways to achieve a unified vision for customer experience that is clearly communicated both internally and externally

learn more

Hear from our previous attendees:

Companies that have attended CX Transformation


Ø  Elion Enterprises AS

Ø  Netop

Ø  EnterCard Sverige AB

Ø  OpenText

Ø  TeliaSonera


Ø  Halebop

Ø  Nordea

Ø  Verizon

Ø  Swedbank

Ø  Swedish Match

Ø  Ericsson AB


Ø  Nordic Choice Hotels

Ø  EnterCard Norge AS

Ø  Atlas Copco

Ø  Volvo Car Corporation

Ø  Nets

Ø  Lithium International, Inc.

Ø  Danske Direct

Ø  Clas Ohlson AB

Ø  Polystar

Ø  Eesti Telekom Ltd

Ø  Telia Denmark

Ø  Tele2



Ø  Fonecta

Ø  SpareBank SR-Bank

Ø  FOSS Analytical AB

Ø  Confirmit

Ø  If P&C Insurance

Ø  Oracle

Ø  John Tanzer

Ø  Kobra

Ø  Nokia

Ø  Euroclear


Media Partners