Utilizing Customer Feedback to Enhance Customer Understanding, Optimize Touchpoints, Identify Friction Points and Drive Culture Change for Asia Pacific organizations    

The pandemic has added a fresh impetus to Voice of the Customer (VoC) programs. Previously, they were shown to be a key driver of growth with businesses with best in-class VoC programs demonstrating 55% greater customer retention rates, a 23% decrease in year-over-year customer service costs and significantly higher employee engagement rates. Our own 2020 Global State of Customer Experience saw participants indicate that more budget and attention is going toward VoC in comparison to 2019.

Rather than basing decisions on internal bias and corporate gut feelings, brands should let the customers do the talking. Real-time visibility on voice of the customer data will be crucial to brands acting in a timely and relevant manner to overcome customer pain points and capitalize on new opportunities.

With that in mind, CXN Live: Voice of the Customer APAC will be focused on:

  • Tools and techniques for capturing feedback from multiple touch points including surveys, customer interviews, social media analysis and how to scale the voice of your customer across multiple teams using human insight
  • Leveraging analytics to identify trends and patterns
  • Sharing insights derived from the program to the relevant stakeholders, and using it to drive change within the organisation

4 Reasons to Attend

  • Hear the best case studies from across the globe
  • Access the content on demand and watch in your own time
  • Assess the latest technological innovations 
  • It is 100% free to attend

Who should attend?

CX Network Live's Voice of the Customer online event is designed to offer insight and inspiration to
senior CX decision makers including heads of:

Customer Success

Customer Satisfaction

Customer Strategy

Voice of the Customer

Customer Experience

Customer Research 

Customer Loyalty

Market Research

CX Network Live | Who attends our online events

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1,500+

REGISTRANTS
CXN LIVE: FEEDBACK & SATISFACTION 2020

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2,000+

REGISTRANTS
CXN LIVE: CONTACT CENTERS 2020

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2,000+

REGISTRANTS
CXN LIVE:  DATA, INSIGHT & ANALYTICS 2020

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1,500+

REGISTRANTS
CXN LIVE: DIGITAL CUSTOMER EXPERIENCE 2020

CX Network Live | How it works

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Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place

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Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues

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Step 2: Confirmation email
This will be dispatched upon registration and will contain login information

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Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers

Get involved with CX Network Live 

                        

For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!

Tilak Antony

Head of Online Sales, CX Network

tilak.antony@iqpc.com