Increasing Customer Acquisition, Retention and Experience through Omnichannel Integration

Customer research shows that organizations with a poor omnichannel strategy retain just 33% of customers, while brands with effective omnichannel engagement programs keep 89%.

Central to the success of these omnichannel programs is not only ensuring you have the right mix of contact channels, but that they are effectively integrated and the experience is consistent across all channels.

With that in mind, Omnichannel CX 2021 will be focused on:

  • Developing a single view of the customer to enable a consolidated view of customer touch points
  • Enhancing personalization by providing communication channels that mirror customer preferences
  • Integrating customer service agents with digital channels to ensure that the human touch is still prevalent in the interactions that matter the most
  • Utilizing Customer Journey Mapping to identify the unique interplay between different channels of those looking to buy your products and services
  • Leveraging customer data generated from different touch points to optimize the end to end customer experience

5 Reasons to Attend


Hear the best case studies from across the globe

No travel costs or time out of the office necessary

Access the content on demand and watch in your own time

Assess the latest technological innovations 

It is 100% free to attend

CX Network Live | Who attends our online events 

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Who you will meet

CX Network Live has been designed for Heads / Directors / General Managers of

Customer Experience

Customer Service

Marketing

Digital

Data Analytics

Digital Transformation

Business Intelligence

Insight

CX Network Live | By the numbers 

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1,200+

CXN LIVE: FEEDBACK & SATISFACTION 2020 REGISTRANTS

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1,990+

CXN LIVE: CONTACT CENTERS 2020 REGISTRANTS

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2,100+

CXN LIVE:  CUSTOMER DATA,  INSIGHT & ANALYTICS 2020 REGISTRANTS

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1,500+

CXN LIVE: DIGITAL CX 2020 REGISTRANTS

CX Network Live | How it works 

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Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place

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Step 2: Confirmation email
This will be dispatched upon registration and will contain login information

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Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues

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Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers

Get involved with CX Network Live

For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!

John Kearns, Head of Online Sales, CX Network


john.kearns@iqpc.com