CXN Live: Experience Design Day 2020
16 June 2020 | Free to attend | Online Webinars
Sessions:
Leveraging Research, Analytics and Change Management to Enhance Design and Improve Customer Experience
09:00ET
DESIGNING IMMERSIVE DIGITAL STORIES
As designers, we are currently faced with the challenge of bringing our skillset to the physical world. In this session, discover techniques and resources when it comes to prototyping an immersive experience.
Differentiate between designing a digital interface and a spatial interface
Tell an immersive story for an experience that spans across the physical and digital world
Translate stories into an interactive prototype that can be validated with potential users or stakeholders
11:00ET
DESIGNING A CUSTOMER JOURNEY FOR THE ENTIRE ECOSYSTEM
Upon designing what the end-to-end journey looks like for the customers, Dell stumbled upon changes that also benefited the employee experience and therefore, gained much more from one single lift. In this session, discover how Dell introduced rigorous design thinking strategies and improved the customer journey.
Increased intent to purchase by 40%
Increased customers visiting website by 100%
Increased CSAT points by 600
CX Network Live | Who attends our events
Who you will meet
This event has been designed for Heads / Directors / General Managers of:
Experience Design
Experience Strategy
User Experience
UX / UI
Service Design
Design Thinking
Service Design
Human Centered Design
CX Network Online Events | By the numbers
1,100+
CXN LIVE: FEEDBACK & SATISFACTION 2019 REGISTRANTS
1,000+
CXN LIVE: NORTH AMERICA
& EMEA 2019 REGISTRANTS
& EMEA 2019 REGISTRANTS
1,200+
CXN LIVE: CUSTOMER INSIGHT & DATA ANALYTICS 2019 REGISTRANTS
1,400+
CXN LIVE: DIGITAL CUSTOMER EXPERIENCE 2019 REGISTRANTS
CX Network Online Events | How it works
Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place
Click on any of the register buttons on this page. Enter your information and secure your place
Step 2: Confirmation email
This will be dispatched upon registration and will contain login information
Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues
Mark some time in your calendar when you can be free of distractions or watch with colleagues
Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers
Click the link in the confirmation email and prepare questions for our industry-leading speakers
In Partnership With
Media Partners
Get involved with CX Network
For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!
John Kearns, Head of Online Sales, CX Network
John Kearns, Head of Online Sales, CX Network
In Partnership With :
©2024 IQPC. All rights reserved.
