(Use Google Chrome or Mozilla Firefox to secure your place)

Leveraging Research, Analytics and Change Management to Enhance Design 
and Improve Customer Experience

As Experience Design has increased in importance, it has also become more complex as it has expanded from its digital roots to include physical products, services, brand, and employee experience.

This increase in scope had added to the challenge facing Experience Designers, who now have to ensure an integrated approach across multiple channels, both online and offline, while also managing and integrating all the stakeholders across these different lines of the business.

With that in mind, the CXN Live: Experience Design will be focused on:

  • Research: utilizing market research and analytics to optimise design
  • Omni-channel: integrating experiences across both physical and digital channels for improved experience
  • Digital: optimising digital channels through personalisation, self-service and an effective choice architecture
  • Stakeholder engagement: leveraging engagement and change management strategies to improve the success of design initiatives

5 Reasons to Attend

Hear the best case studies from across the globe

No travel costs or time out of the office necessary

Access the content on demand and watch in your own time

Assess the latest technological innovations 

It is 100% free to attend

2020 Keynote Speaker to be
 announced soon...

CX Network LIVE online events feature expert speakers from leading companies including Microsoft, Coca-Cola, Google, Comcast, Pizza Hut, UBS and more!

Register for the event now for updates on our line up this year...  

CX Network Live | Who attends our events

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Who you will meet

This event has been designed for Heads / Directors / General Managers of:

Experience Design

Experience Strategy

User Experience

UX / UI

Service Design

Design Thinking

Service Design

Human Centered Design

CX Network Online Events | By the numbers

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1,100+

CXN LIVE: FEEDBACK & SATISFACTION 2019  REGISTRANTS

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1,000+

CXN LIVE: NORTH AMERICA
& EMEA 2019 REGISTRANTS

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1,200+

CXN LIVE:  CUSTOMER INSIGHT & DATA ANALYTICS 2019 REGISTRANTS

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1,400+

CXN LIVE: DIGITAL CUSTOMER EXPERIENCE 2019 REGISTRANTS

CX Network Online Events | How it works

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Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place

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Step 2: Confirmation email
This will be dispatched upon registration and will contain login information

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Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues

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Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers

Get involved with CX Network

For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!

John Kearns, Head of Online Sales, CX Network