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The flagship online event focusing on CX mobile and digital strategy! 17 - 18 November 2020 | Free to attend
Last year's partners
Increasing Customer Acquisition and Retention through Channel Integration, Customer Journey Mapping and Web and Mobile Optimization
The modern customer has an increasing preference for mobile and digital channels.
Given this preference, the businesses that are able to provide the most seamless integration of the physical and digital world will achieved greater customer acquisition, retention, purchase value and purchase frequency. This is supported by a recent study which showed that businesses that had undergone a successful Digital Transformation were 26% more profitable that their peers.
With that in mind, Digital CX 2020 will be focused on:
Providing a seamless Omni-channel experience across both physical and digital channels
Leveraging customer journey mapping to better understand customer touchpoints and where to focus investment for greater customer experience
Enhancing the design and interface of digital products to improve ease of use and reduce friction
Utilizing personalization to ensure your digital offerings are optimized for each customer
Understanding how to use chatbots, customer self-service and automation to provide 24/7 service
5 Reasons to Attend
Hear the best case studies from across the globe
No travel costs or time out of the office necessary
Access the content on demand and watch in your own time
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