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Last year's partners

Increasing Customer Acquisition and Retention through Channel Integration, Customer Journey Mapping and Web and Mobile Optimization

The modern customer has an increasing preference for mobile and digital channels.

Given this preference, the businesses that are able to provide the most seamless integration of the physical and digital world will achieved greater customer acquisition, retention, purchase value and purchase frequency. This is supported by a recent study which showed that businesses that had undergone a successful Digital Transformation were 26% more profitable that their peers.

With that in mind, Digital CX 2020 will be focused on:

  • Providing a seamless Omni-channel experience across both physical and digital channels
  • Leveraging customer journey mapping to better understand customer touchpoints and where to focus investment for greater customer experience
  • Enhancing the design and interface of digital products to improve ease of use and reduce friction
  • Utilizing personalization to ensure your digital offerings are optimized for each customer
  • Understanding how to use chatbots, customer self-service and automation to provide 24/7 service

5 Reasons to Attend

Hear the best case studies from across the globe

No travel costs or time out of the office necessary

Access the content on demand and watch in your own time

Assess the latest technological innovations 

It is 100% free to attend

2020 Keynote Speaker to be
 announced soon...

CX Network LIVE online events feature expert speakers from leading companies including Microsoft, Coca-Cola, Google, Comcast, Pizza Hut, UBS and more!

Register for the event now for updates on our line up this year...  

CX Network Live | Who attends our events

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Who you will meet

This event has been designed for Heads / Directors / General Managers of:

Customer Experience

Digital Transformation

Automation, ML & AI

Mobile Strategy

Customer Feedback

UX / UI

User Experience

Omni Channel

CX Network Online Events | By the numbers

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1,100+

CXN LIVE: FEEDBACK & SATISFACTION 2019  REGISTRANTS

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1,000+

CXN LIVE: NORTH AMERICA
& EMEA 2019 REGISTRANTS

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1,200+

CXN LIVE:  CUSTOMER INSIGHT & DATA ANALYTICS 2019 REGISTRANTS

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1,400+

CXN LIVE: DIGITAL CUSTOMER EXPERIENCE 2019 REGISTRANTS

CX Network Online Events | How it works

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Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place

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Step 2: Confirmation email
This will be dispatched upon registration and will contain login information

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Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues

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Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers

Get involved with CX Network

For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!

John Kearns, Head of Online Sales, CX Network