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Optimizing your Digital Presence with Data, Automation and Design for the Ultimate Customer Experience

As the Covid-19 pandemic forces millions around the world to work from home and rely on digital technology for the majority of their communication needs, it has become mission-critical for brands to provide high-quality, reliable digital experiences to their customers.

Recent research from CX Network uncovered that more than half of CX practitioners surveyed identified digital CX and digital transformation as their leading investment priorities, with self-service being one of the more prevalent manifestations of this trend.

With that in mind, ensuring that your digital channels are seamlessly integrated, and managing your online presence is increasingly important in the battle for the customer.

CXN Live: Digital Customer Experience is returning for its second annual online event - featuring case studies and thought leading insights on the following key topics:
  • Data Integration for a seamless digital channel experience
  • Digital Automation
  • Self service
  • Chatbots and virtual assistants
  • Digital experience design

    5 Reasons to Attend

    Hear the best case studies from across the globe

    No travel costs or time out of the office necessary

    Access the content on demand and watch in your own time

    Assess the latest technological innovations 

    It is 100% free to attend

    Agenda 2020

    17 November 2020

    08:45ET
    Opening Remarks by Headline Sponsor: Persistent

    09:00ET
    Creating A Seamless Experience Across Digital Channels at Schneider Electric
    C├ędric CABROL, Distributor and Order Experience Director, Digital Customer Experience (DCX), Schneider Electric

    10:00ET
    Engaging with your Customer Smarter with Self Service Channels
    Session reserved for Persistent

    11:00ET
    Effectively Applying Customer Data to Automate Digital Experiences 
    Session reserved for IBM

    12:00ET
    Driving Real Change with Customer Experience
    Session reserved for InMoment

    18 November 2020

    09:00ET
    Balancing a Human and Digital Customer Experience
    Speaker to be confirmed

    10:00ET
    Offering Digital Solutions to Customers with Virtual Chatbots
    Session reserved for Oracle 

    11:00ET
    Building Connections between Customers and Brands with Experience Design
    Session reserved for [24]7.ai

    12:00ET
    Panel Discussion: Panel discussion: A Digital CX Wake-up Call for 2020
    Jennifer Borchardt, Vice President, Omnichannel Experience & Strategy, U.S. Bank
    Nuno Rodrigues, Digital & Multichannel Manager, Roche

    CX Network Live | Who attends our events

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    Who you will meet

    This event has been designed for Heads / Directors / General Managers of:

    Customer Experience

    Digital Transformation

    Automation, ML & AI

    Mobile Strategy

    Customer Feedback

    UX / UI

    User Experience

    Omni Channel

    CX Network Online Events | By the numbers

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    1,100+

    CXN LIVE: FEEDBACK & SATISFACTION 2019  REGISTRANTS

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    1,000+

    CXN LIVE: NORTH AMERICA
    & EMEA 2019 REGISTRANTS

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    1,200+

    CXN LIVE:  CUSTOMER INSIGHT & DATA ANALYTICS 2019 REGISTRANTS

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    1,400+

    CXN LIVE: DIGITAL CUSTOMER EXPERIENCE 2019 REGISTRANTS

    CX Network Online Events | How it works

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    Step 1: Register
    Click on any of the register buttons on this page. Enter your information and secure your place

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    Step 2: Confirmation email
    This will be dispatched upon registration and will contain login information

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    Step 3: Schedule time
    Mark some time in your calendar when you can be free of distractions or watch with colleagues

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    Step 4: Watch the event
    Click the link in the confirmation email and prepare questions for our industry-leading speakers

    Get involved with CX Network

    For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!

    John Kearns, Head of Online Sales, CX Network