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The flagship online event focusing on CX digital strategy! 17 - 18 November 2020 | Free to attend
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Optimizing your Digital Presence with Data, Automation and Design for the Ultimate Customer Experience
As the Covid-19 pandemic forces millions around the world to work from home and rely on digital technology for the majority of their communication needs, it has become mission-critical for brands to provide high-quality, reliable digital experiences to their customers.
Recent research from CX Network uncovered that more than half of CX practitioners surveyed identified digital CX and digital transformation as their leading investment priorities, with self-service being one of the more prevalent manifestations of this trend.
With that in mind, ensuring that your digital channels are seamlessly integrated, and managing your online presence is increasingly important in the battle for the customer.
CXN Live: Digital Customer Experience is returning for its second annual online event - featuring case studies and thought leading insights on the following key topics:
Data Integration for a seamless digital channel experience
Digital Automation
Self service
Chatbots and virtual assistants
Digital experience design
5 Reasons to Attend
Hear the best case studies from across the globe
No travel costs or time out of the office necessary
Access the content on demand and watch in your own time
Jennifer Borchardt, Vice President, Omnichannel Experience & Strategy, U.S. Bank Paul Strike, (Former) Vice President, Head of Design & User Experience, Prudential Financial
Nuno Rodrigues, Digital & Multichannel Manager, Roche
Sekhar Katkam, General Manager – BFSI Growth & Solutions, Persistent Systems
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