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Optimizing your Digital Presence with Data, Automation and Design for the Ultimate Customer Experience
As the Covid-19 pandemic forces millions around the world to work from home and rely on digital technology for the majority of their communication needs, it has become mission-critical for brands to provide high-quality, reliable digital experiences to their customers.
Recent research from CX Network uncovered that more than half of CX practitioners surveyed identified digital CX and digital transformation as their leading investment priorities, with self-service being one of the more prevalent manifestations of this trend.
With that in mind, ensuring that your digital channels are seamlessly integrated, and managing your online presence is increasingly important in the battle for the customer.
CXN Live: Digital Customer Experience is returning for its second annual online event - featuring case studies and thought leading insights on the following key topics:
Recent research from CX Network uncovered that more than half of CX practitioners surveyed identified digital CX and digital transformation as their leading investment priorities, with self-service being one of the more prevalent manifestations of this trend.
With that in mind, ensuring that your digital channels are seamlessly integrated, and managing your online presence is increasingly important in the battle for the customer.
CXN Live: Digital Customer Experience is returning for its second annual online event - featuring case studies and thought leading insights on the following key topics:
- Data Integration for a seamless digital channel experience
- Digital Automation
- Self service
- Chatbots and virtual assistants
- Digital experience design
5 Reasons to Attend
Hear the best case studies from across the globe
No travel costs or time out of the office necessary
Access the content on demand and watch in your own time
Assess the latest technological innovations
It is 100% free to attend
Agenda 2020
17 November 2020
08:45ET
Opening Remarks by Headline Sponsor: Persistent
09:00ET
Creating A Seamless Experience Across Digital Channels at Schneider Electric
Opening Remarks by Headline Sponsor: Persistent
09:00ET
Creating A Seamless Experience Across Digital Channels at Schneider Electric
Cédric CABROL, Distributor and Order Experience Director, Digital Customer Experience (DCX), Schneider Electric
10:00ET
Engaging with your Customer Smarter with Self Service Channels
Session reserved for Persistent
11:00ET
Effectively Applying Customer Data to Automate Digital Experiences
Session reserved for IBM
12:00ET
Driving Real Change with Customer Experience
Session reserved for IBM
12:00ET
Driving Real Change with Customer Experience
Session reserved for InMoment
18 November 2020
09:00ET
Balancing a Human and Digital Customer Experience
Speaker to be confirmed
10:00ET
Offering Digital Solutions to Customers with Virtual Chatbots
Session reserved for Oracle
11:00ET
Building Connections between Customers and Brands with Experience Design
Session reserved for [24]7.ai
12:00ET
Panel Discussion: Panel discussion: A Digital CX Wake-up Call for 2020
Jennifer Borchardt, Vice President, Omnichannel Experience & Strategy, U.S. Bank
Nuno Rodrigues, Digital & Multichannel Manager, Roche
12:00ET
Panel Discussion: Panel discussion: A Digital CX Wake-up Call for 2020
Jennifer Borchardt, Vice President, Omnichannel Experience & Strategy, U.S. Bank
Nuno Rodrigues, Digital & Multichannel Manager, Roche
CX Network Live | Who attends our events
Who you will meet
This event has been designed for Heads / Directors / General Managers of:
Customer Experience
Digital Transformation
Automation, ML & AI
Mobile Strategy
Customer Feedback
UX / UI
User Experience
Omni Channel
CX Network Online Events | By the numbers
1,100+
CXN LIVE: FEEDBACK & SATISFACTION 2019 REGISTRANTS
1,000+
CXN LIVE: NORTH AMERICA
& EMEA 2019 REGISTRANTS
& EMEA 2019 REGISTRANTS
1,200+
CXN LIVE: CUSTOMER INSIGHT & DATA ANALYTICS 2019 REGISTRANTS
1,400+
CXN LIVE: DIGITAL CUSTOMER EXPERIENCE 2019 REGISTRANTS
CX Network Online Events | How it works
Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place
Click on any of the register buttons on this page. Enter your information and secure your place
Step 2: Confirmation email
This will be dispatched upon registration and will contain login information
Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues
Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers
Get involved with CX Network
For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!
John Kearns, Head of Online Sales, CX Network
John Kearns, Head of Online Sales, CX Network
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