Kathrin Bohnert

Born and raised in Eastern Germany she studied business economy only 5 years after the former wall between east and west Germany was broken down offered with opportunities for future life that didn’t exists before. Taking advantage of the new economy boon at the end of the 90th she started the first job an IT consulting company T-Systems supporting different business units as Financial analyst. Other career steps took her through the landscape of different finance positions from corporate finance, business analysis to leading the finance organization of a midsize company. 2012 marked the starting point with LogMeIn (at this point Citrix) when joining the company as Sr. Manager Finance overseeing an international team responsible for billing, collection, controlling, commissions and financial analysis for EMEA. After a successfully completed integration into a larger globally centralized finance administration she considered a break with her finance career and take the position as Sr. Manager Customer Care Operations focused on process improvements and working strategic projects that already improved customer experience and drove efficiency. 2017 she was announced as Manager Customer Experience & Intelligence Customer Care with the task to build that function to put the Customer in the center how LogMeIn (Customer Care) operates. Since that point she build out the Customer Action Team program, which brings various functions together for each of the product lines to identify and prioritize customer painpoints that need to be addressed. The implementation of Clarabridge as on omni-source customer listening platform, which she has been responsible for, is playing a key role for those teams and continuously feeds them with new insights and helps them monitor improvements.