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Enhancing Engagement and Reducing Churn through Culture Change,
Digital Transformation and Personalization 

Lockdowns and the shift to remote working has meant that the Telco customers are placing an increased importance on reliable and frictionless experiences with their providers.

In this context, good customer experience has gone from being crucial not just for customer retention but also customer acquisition, as consumers shop around for a provider that won’t leave them without access to the outside world.

With that in mind, CX in Telecoms 2021 will be focused on how to deliver industry leading customer experience through:

  • Personalization: facilitating interaction with customers that reflects their unique circumstances in order to build empathy and loyalty
  • Self Service: enhancing customer experience while reducing the burden on customer service by enabling customers to effectively self-serve
  • Voice of the Customer: capturing key customer feedback in order to identify fracture points and areas of opportunity
  • Omni channel: creating a unified experience across all customer communication channels
  • Retention: Identifying and optimizing the key customer touchpoints that determine retention

    5 Reasons to Attend

    Hear the best case studies from across the globe

    No travel costs or time out of the office necessary

    Access the content on demand and watch in your own time

    Assess the latest technological innovations 

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    CX Network Live | Who attends our online events 

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    Who you will meet

    CX Network Live has been designed for Heads / Directors / General Managers of:

    Customer Experience

    Customer Journey Mapping

    Contact Center

    Marketing

    Customer Feedback

    Digital

    User Experience

    Omnichannel

    CX Network Live | By the numbers 

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    1,200+

    CXN LIVE: FEEDBACK & SATISFACTION 2020  REGISTRANTS

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    1,990+

    CXN LIVE: CONTACT CENTERS 2020 REGISTRANTS

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    2,100+

    CXN LIVE:  CUSTOMER INSIGHT & DATA ANALYTICS 2020 REGISTRANTS

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    1,500+

    CXN LIVE: DIGITAL CX 2020 REGISTRANTS

    CX Network Live | How it works 

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    Step 1: Register
    Click on any of the register buttons on this page. Enter your information and secure your place

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    Step 2: Confirmation email
    This will be dispatched upon registration and will contain login information

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    Step 3: Schedule time
    Mark some time in your calendar when you can be free of distractions or watch with colleagues

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    Step 4: Watch the event
    Click the link in the confirmation email and prepare questions for our industry-leading speakers

    Get involved with CX Network Live

    For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!

    John Kearns, Head of Online Sales, CX Network