Enhancing Customer Experience through 
Personalization, Data and Self Service

Customer experience has become the key differentiator in the financial services sector.  Those businesses with the best customer experience see higher rates of customer acquisition, retention and development.  A recent study found banks could expect to see a 27.5% growth rate simply by improving their customer experience scores by 10%.

Adding to the challenge is the fact that today’s customers compare their service experiences not just against other banks and insurance companies, but also against the services of the most disruptive and innovative companies globally – the likes of Apple, Google and Netflix.

With that in mind, CXN Live: CX Financial Services 2021 will be focused on how to deliver best in class CX through a focus on:

  • Omnichannel CX – ensuring that your customer can engage with your offering via their channel of choice
  • Customer Self Service – enhancing transparency and access to information for customers
  • Customer journey mapping – identifying key touch points and fracture points in existing customer journeys
  • Digital process automation – tapping into the potential of automation to enhance efficiency and improve access to information
  • Voice of the customer – utilizing surveys, sentiment and web analysis to understand customer challenges, and ensuring this information is integrated into the wider business
  • Personalization – leveraging customer data to drive personalized customer interactions

5 Reasons to Attend


Hear the best case studies from across the globe

No travel costs or time out of the office necessary

Access the content on demand and watch in your own time

Assess the latest technological innovations 

It is 100% free to attend

CX Network Live | Who attends our online events 

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Who you will meet

This event has been designed for Heads / Directors / General Managers of

Customer Experience

Customer Insight and Analytics

Marketing

Digital

Data Analytics

Digital Transformation

Business Intelligence

Call Centre

CX Network Live | By the numbers 

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1,200+

CXN LIVE: FEEDBACK & SATISFACTION 2002 REGISTRANTS

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1,990+

CXN LIVE: CONTACT CENTERS 2020 REGISTRANTS

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2,100+

CXN LIVE:  CUSTOMER DATA, INSIGHT & ANALYTICS 2020 REGISTRANTS

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1,500+

CXN LIVE: DIGITAL CX
2020 REGISTRANTS

CX Network Live | How it works 

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Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place

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Step 2: Confirmation email
This will be dispatched upon registration and will contain login information

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Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues

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Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers

Get involved with CX Network Live

For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!

John Kearns, Head of Online Sales, CX Network


john.kearns@iqpc.com