Enhancing Customer Experience, Engagement
and Retention through Data Analytics
September 13 - 14, 2022 | Free CX Network Online Event
Watch Day 1 On-Demand
Achieving a Frictionless Customer Journey through effective Data Integration, fact-based Customer Advocacy and AI
Arthur Zhuravsky - Global Senior Head of Voice of the Customer, Farfetch
Smart Real-time CX Delivered from the Outside In
Mark Smith - VP of Digital Engagement Solutions, CSG International
Elevate Customer Experiences with Contact Center Analytics
Anantha Ramachandran - Director of Product Marketing, RingCentral
Forced Mass Adoption of Technology – Chaos to Catalyst for CX Excellence
Nick King - Market Research and Insight Director, Auto Trader
Watch Day 2 On-Demand
Fireside Chat: Data Analytics and Digital Insights - Visualisation to Action
With: Ravi Shekar - Global Manager, E-vapor Insights & Analytics, Philip Morris International and
David Hicks - Founder & CEO, TribeCX
Unlocking Contact Center Data for the Whole Organization Using Analytics and The Right Questions
Dave Hoekstra - Evangelist, Calabrio
Building a Better Data Architecture for the age of Hyper-Personalisation
Afshin Ahangar - VP Strategic Customer Insights and Advanced Analytics, AT&T
Hear the success stories of
Given the seismic changes in customer behavior driven by the pandemic, historical data in effect became redundant overnight as businesses instead had to make sense of what was happening in real time.
Those businesses with the most established customer data frameworks were therefore much better equipped to respond to these changes and deliver the experiences their customers needed in difficult circumstances.
To ensure your business is agile in response to customer wants and needs, CXN Live: Customer Data, Insights & Analytics 2022 will focus on:
- Personalization: Leveraging data to make customer experiences as relevant to the individual as possible
- Data infrastructure: Ensuring that your data is easy to use through effective data integration, governance and audience management
- Customer Journey Management: Identifying both key touch points and fracture points to prioritize for investment
- Customer Feedback: Tapping into surveys, sentiment analysis and website behavior to identify opportunities
- Data Integration: Breaking down data silos and creating a seamless customer experience
Our Sponsors and Partners
Lead Sponsor
Sponsors
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Media Partner
Media Partner
Who you will meet
CX Network Live has been designed for Heads / Directors / General Managers of
Customer Experience
Insight & Analytics
Marketing
Digital
Data Analytics
Digital Transformation
Business Intelligence
Call Centre
CX Network Live | Who attends our online events
CX Network Online Events | How it works
Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place
Click on any of the register buttons on this page. Enter your information and secure your place
Step 2: Confirmation email
This will be dispatched upon registration and will contain login information
Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues
Mark some time in your calendar when you can be free of distractions or watch with colleagues
Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers
Click the link in the confirmation email and prepare questions for our industry-leading speakers
CX Network Online Events | By the numbers
1,500+
CXN LIVE: VoC 2021 REGISTRANTS
1,000+
CXN LIVE: CONTACT CENTERS 2021 REGISTRANTS
1,500+
CXN LIVE: CUSTOMER INSIGHT & DATA ANALYTICS 2021 REGISTRANTS
1,500+
CXN LIVE: DIGITAL CX 2020 REGISTRANTS
Get involved with CX Network
For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!
John Kearns
Head of Online Sales
CX Network
John Kearns
Head of Online Sales
CX Network
In Partnership With :
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