Enhancing Customer Experience, Engagement 
and Retention through Data Analytics

Given the seismic changes in customer behavior driven by the pandemic, historical data in effect became redundant overnight as businesses instead had to make sense of what was happening in real time.

Those businesses with the most established customer data frameworks were therefore much better equipped to respond to these changes and deliver the experiences their customers needed in difficult circumstances.

To ensure your business is agile in response to customer wants and needs, CXN Live: Customer Insights & Data Analytics 2021 will be focused on:
  • Personalization – leveraging data to make customer experiences as relevant to the individual as possible
  • Data infrastructure – ensuring that your data is easy to use through effective data integration, governance and audience management
  • Customer Journey Management – identifying both key touch points and fracture points to prioritize for investment
  • Customer Feedback – tapping into surveys, sentiment analysis and website behavior to identify opportunities


5 Reasons to Attend


Hear the best case studies from across the globe

No travel costs or time out of the office necessary

Access the content on demand and watch in your own time

Assess the latest technological innovations 

It is 100% free to attend

CX Network Live | Who attends our online events 

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Who you will meet

CX Network Live has been designed for Heads / Directors / General Managers of

Customer Experience

Insight & Analytics

Marketing

Digital

Data Analytics

Digital Transformation

Business Intelligence

Call Centre

CX Network Online Events | By the numbers

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1,200+

CXN LIVE: FEEDBACK & SATISFACTION 2020 REGISTRANTS

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1,990+

CXN LIVE: CONTACT CENTERS 2020 REGISTRANTS

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2,100+

CXN LIVE:  CUSTOMER INSIGHT & DATA ANALYTICS 2020 REGISTRANTS

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1,500+

CXN LIVE: DIGITAL CX 2020 REGISTRANTS

CX Network Online Events | How it works

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Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place

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Step 2: Confirmation email
This will be dispatched upon registration and will contain login information

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Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues

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Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers

Get involved with CX Network

For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!

John Kearns, Head of Online Sales, CX Network


john.kearns@iqpc.com