InMoment™ is a cloud-based customer experience (CX) intelligence platform, arming brands with compelling customer insights to drive high-value business decisions and relationships with both customers and employees. InMoment’s industry-leading analytics power a full suite of Voice of Customer (VoC), Vo...
Enhancing Customer Experience, Engagement and Retention through Data Analytics
Given the seismic changes in customer behavior driven by the pandemic, historical data in effect became redundant overnight as businesses instead had to make sense of what was happening in real time.
Those businesses with the most established customer data frameworks were therefore much better equipped to respond to these changes and deliver the experiences their customers needed in difficult circumstances.
To ensure your business is agile in response to customer wants and needs, CXN Live: Customer Insights & Data Analytics 2021 will be focused on:
Personalization – leveraging data to make customer experiences as relevant to the individual as possible
Data infrastructure – ensuring that your data is easy to use through effective data integration, governance and audience management
Customer Journey Management – identifying both key touch points and fracture points to prioritize for investment
Customer Feedback – tapping into surveys, sentiment analysis and website behavior to identify opportunities
5 Reasons to Attend
Hear the best case studies from across the globe
No travel costs or time out of the office necessary
Access the content on demand and watch in your own time
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