Name: CXN Live: CX Automation 2021
Start: 2021-06-29
End: 2021-06-30

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Are you a CX solution provider? We want to provide our attendees with new and innovative solutions that will solve real problems in CX automation. Does this sound like you? Get in touch with our Partnerships Director, Fran Thirley for more information.

Delighting prospects and customers through strategic CX automation

The first wave of enterprise automation primarily focused on efficiency gains in the back-office, away from the view of the customer. Now, as businesses look for ways to deliver services that are fast, personalized and effective, automation has become a key investment priority for customer experience leaders.

With that in mind, CXN Live: CX Automation 2021 will be focused on:

Chatbots: integrating chatbots into your contact channels to reduce wait times and handle common queries and requests
Robotic Process Automation: leveraging RPA to handle low value, high volume tasks within service teams and contact centers
Marketing Automation: Capturing data insights and delivering personalized messages to your customers at scale
Channel integration: ensuring interoperability between systems and channels to offer a seamless experience and transfer of information at every touchpoint
Personalization: unlocking the potential of customer data to deliver the right information at the right time
Real time updates: ensuring that both agents and customers can get real time information on orders, deliveries and services
Self-service: leveraging apps and portals to give customers the ability to resolve their own queries
Predictive customer care: deploying the likes of machine learning to pre-empt customer needs at scale by actioning customer feedback and signals with speed and agility.