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Enhancing Customer Experience through Improved Journey Mapping, 
Design and Optimization

The pandemic has caused a behavior shift that will permanently alter customer journeys for most, if not all, businesses.

Post-pandemic, an increased proportion of customer journeys will take place via digital channels.  While this transition will pose challenges in the short term, in the long term it will provide greater opportunities for those looking to differentiate their offering by designing innovative customer journeys.

With that in mind, CX Live: Customer Journey Management 2021 will be focused on how to optimize your customer journeys through:

  • Customer Journey Mapping: effectively visualizing existing and future state customer journeys to identify key touch points and causes of friction
  • Customer Journey Analytics: utilizing data to measure, track and improve existing customer journeys
  • Customer Journey Orchestration: ensuring that you have a truly integrated omnichannel service model to deliver a seamless and personalized experience
  • Culture Change: leveraging insights derived from your journey management project to foster a customer-centric organizational customer, and realign the business around customer goals and objectives

    4 Reasons to Attend

    Hear the best case studies from across the globe

    Access the content on demand and watch in your own time

    Assess the latest technological innovations 

    It is 100% free to attend

    CX Network Live | Who attends our events

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    Who you will meet

    This event has been designed for Heads / Directors / General Managers of:

    Customer Experience

    Digital Transformation

    Digital

    Mobile Strategy

    Customer Feedback

    UX / UI

    User Experience

    Omnichannel

    CX Network Online Events | By the numbers

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    1,500+

    CXN LIVE: FEEDBACK & SATISFACTION 2020  REGISTRANTS

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    2,000+

    CXN LIVE: CONTACT CENTERS 2020 REGISTRANTS

    stats image 3

    2,000+

    CXN LIVE:  DATA, INSIGHT & ANALYTICS 2020 REGISTRANTS

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    1,500+

    CXN LIVE: DIGITAL CUSTOMER EXPERIENCE 2020 REGISTRANTS

    CX Network Online Events | How it works

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    Step 1: Register
    Click on any of the register buttons on this page. Enter your information and secure your place

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    Step 2: Confirmation email
    This will be dispatched upon registration and will contain login information

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    Step 3: Schedule time
    Mark some time in your calendar when you can be free of distractions or watch with colleagues

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    Step 4: Watch the event
    Click the link in the confirmation email and prepare questions for our industry-leading speakers

    Get involved with CX Network

    For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!

    John Kearns, Head of Online Sales, CX Network