(Use Google Chrome or Mozilla Firefox to secure your place)
The flagship online event focusing on the entire customer journey 13 - 14 April 2021 | Free to attend
Enhancing Customer Experience through Improved Journey Mapping,
Design and Optimization
The pandemic has caused a behavior shift that will permanently alter customer journeys for most, if not all, businesses.
Post-pandemic, an increased proportion of customer journeys will take place via digital channels. While this transition will pose challenges in the short term, in the long term it will provide greater opportunities for those looking to differentiate their offering by designing innovative customer journeys.
With that in mind, CX Live: Customer Journey Management 2021 will be focused on how to optimize your customer journeys through:
Customer Journey Mapping: effectively visualizing existing and future state customer journeys to identify key touch points and causes of friction
Customer Journey Analytics: utilizing data to measure, track and improve existing customer journeys
Customer Journey Orchestration: ensuring that you have a truly integrated omnichannel service model to deliver a seamless and personalized experience
Culture Change: leveraging insights derived from your journey management project to foster a customer-centric organizational customer, and realign the business around customer goals and objectives
4 Reasons to Attend
Hear the best case studies from across the globe
Access the content on demand and watch in your own time
Unsupported Browser Detected
The browser you are using is not supported that will prevent you from accessing certain features of the website. We want you to have the best possible experience. For this you'll need to use a supported browser and upgrade to the latest version.