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Generating Actionable Insights through Data Integration, Artificial Intelligence and Visualization

Businesses today are faced with an unprecedented amount of data on both their customers and products.

However, companies often struggle to unlock the value of all the data at their disposal due to ineffective tools and processes for collecting and analysing data, a lack of a data driven culture, and an inability to effectively communicate insights to drive decision making.

With that in mind, Customer Data, Insights and Analytics 2020 will be focused on:

  • Integrating both internal and external data sources to give a full 360 view of the customer
  • Leveraging customer data to drive personalization
  • Enhancing data governance to ensure quality data and therefore quality insights
  • Unlocking the potential of AI to spot patterns and generate insights from structured and unstructured data
  • Utilizing data visualisation and effective communication to improve stakeholder engagement

5 Reasons to Attend


Hear the best case studies from across the globe

No travel costs or time out of the office necessary

Access the content on demand and watch in your own time

Assess the latest technological innovations 

It is 100% free to attend

Keynote: 

Managing Customer Expectations at Amazon with the RUF Framework

In these unprecedented times, disruption is unavoidable, however, rather than shifting the industry to adopt a ‘new normal’, businesses should start by getting a deeper dive into better understanding their customers first. In this session, discover how reliability, usability, and functionality (RUF) allows you to categorize, measure and prioritize issues gleaned from all sources of unstructured customer feedback to:
  • Identify insights in product organization to improve customer satisfaction
  • Align product management strategies to address customer demands
  • Apply RUF and build a similar system for your organization

Sean Cramer, Head of Voice of Customer, Amazon

2020 Agenda

15 September
11:00 SGT (APAC WEBINAR)
Unlocking Customer Insights and Driving Customer Experience
Session reserved for SAS

09:00 ET
Opening Remarks - CXN Live: Customer Insights, Data & Analytics
Simon Fraser, VP of Customer Experience Strategy, InMoment EMEA

09:15ET
Managing Customer Expectations at Amazon with the RUF Framework
Sean Cramer, Head of Voice of Customer

10:00 ET
Understanding Complex Experience Journeys: Steps for Successful Data Integration
Derek Eccleston, Director Expert Insights, - InMoment EMEA

11:00 ET
Taming the COVID-19 Customer Service Crisis: Featuring Success Story
Stephen Kennedy, Director of Pre Sales, eGain




16 September
09:00 ET
Building Business Resilience and Accelerated Growth with Customer Data
Session reserved for Oracle

10:00 ET
Shifting the Customer Experience into the ‘New Normal’ with AI
Session reserved for Intercom

11:00 ET
Building and Scaling Data Lakes across the Enterprise
Session reserved for Glassbox

17 September
09:00 ET
 Eliminating Silos and Building Successful Omni-channel Strategies
Speaker to be confirmed

10:00ET
Personalising the Whole Ecosystems with End-to-End Journeys 
Speaker to be confirmed

11:00ET
Utilising Customer Data to Innovate and Recreate a Digital Customer Experience
Hussein M. Dajani, 
General Manager - Digital and CX Transformation, Nissan Motor Co.

CX Network Live | Who attends our events

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Who you will meet

This event has been designed for Heads / Directors / General Managers of

Customer Experience

Customer Insight and Analytics

Marketing

Digital

Data Analytics

Digital Transformation

Business Intelligence

Call Centre

CX Network Online Events | By the numbers

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1,100+

CXN LIVE: FEEDBACK & SATISFACTION 2019  REGISTRANTS

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1,000+

CXN LIVE: NORTH AMERICA
& EMEA 2019 REGISTRANTS

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1,200+

CXN LIVE:  CUSTOMER INSIGHT & DATA ANALYTICS 2019 REGISTRANTS

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1,400+

CXN LIVE: DIGITAL CUSTOMER EXPERIENCE 2019 REGISTRANTS

CX Network Online Events | How it works

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Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place

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Step 2: Confirmation email
This will be dispatched upon registration and will contain login information

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Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues

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Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers

Get involved with CX Network

For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!

John Kearns, Head of Online Sales, CX Network


john.kearns@iqpc.com