(Use Google Chrome or Mozilla Firefox to secure your place)

11 - 12 March 2020 | Free Online Event | EST 

Measuring, managing and responding to feedback to improve customer satisfaction and experience

Customer satisfaction and loyalty determine a company’s success. Our research shows businesses are increasingly adopting methods like NPS to investigate the customer’s experience. However, in a world where customers are over-run with surveys, emails and special offers, the challenge now is to cut through the noise and get the relevant feedback to drive your business forward.

CX Network's 3rd annual digital event, Customer Feedback, Signals & Satisfaction, offers CX professionals access to expert advice and interactive practical case studies on how to turn that insight into action.

Discover a plethora of options at your fingertips for 2020 - from digital transformation to AI and machine-learning as options to garner feedback - which innovation is the right option for you to ensure long-term customer satisfaction.


5 Reasons to Attend:

  • Hear the best case studies from across the global
  • No travel costs or time out of the office necessary
  • Access the content on demand and watch in your own time
  • Assess the latest technological innovations 
  • It is 100% free to attend

DAY ONE: Wednesday, 11th March 2020

09:30 ET 
Microsoft Reduces Number of Complaints with Predictive Analytics 
Michelle Huenink, Director, Customer Service and Support, Microsoft
Melinda Ritchie, Business Program Manager, Microsoft

10:30 ET 
Connecting Customer Empathy to Business Value
Brian Curran,  VP Innovation and Design, Oracle

11:30 ET 
Walmart Health use Feedback Data to Enhance its CX
Sarah Hitt, CX Expert, HappyOrNot 
Shawn Nason, Founder, CEO & Chief Disruptor, MOFi


DAY TWO: Thursday, 12th March 2020

09:30 ET 
Dublin Airport Shapes the End-to-End Customer Experience
Jan Richards, Head Of Insights and Planning, Dublin Airport DUB

CANCELLED
BNP Paribas Cardif France Improves NPS Scores by 40pts on Home Credit Protection Insurance journey !
Loïc Guélon, CX Research, VoC Department, BNP Paribas Cardif France

Featured Speakers

Who should attend?

CX Network events are designed to offer insight and inspiration to
senior CX decision makers including heads of:

Customer Success

Customer Satisfaction

Customer Strategy

Voice of the Customer

Customer Experience

Call Centre

Customer Loyalty

Contact Centre

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1,100+

REGISTRANTS
CXN LIVE: FEEDBACK & SATISFACTION 2019

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1,000+

REGISTRANTS
CXN LIVE: NORTH AMERICA
& EMEA 2019

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1,200+

REGISTRANTS
CXN LIVE:  CUSTOMER INSIGHT & DATA ANALYTICS 2019

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1,400+

REGISTRANTS
CXN LIVE: DIGITAL CUSTOMER EXPERIENCE 2019

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Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place

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Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues

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Step 2: Confirmation email
This will be dispatched upon registration and will contain login information

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Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers

For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!

John Kearns, Head of Online