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Enhancing Customer Experience through Omnichannel Integration, Customer Self Service and Employee Engagement
While remote or hybrid working practices within contact centers have now become business as usual, many of the challenges posed by the pandemic remain – the preference for digital channels continues to increase, customer demand for complex support remains high and the pressure to reduce costs continue to grow.
In this context, the most successful contact centers will be those who have a small, highly capable team augmented by chatbots, digital channels and effective knowledge management.
In this context, the most successful contact centers will be those who have a small, highly capable team augmented by chatbots, digital channels and effective knowledge management.
With that in mind, CXN LIVE: Contact Centers 2021 will focus on:
- Customer self-service: reducing the burden of high volume, low value, contacts by providing information through self-service channels
- Cloud Contact Centres: ensuring that your contact center infrastructure is both resilient and scalable to your business requirements
- New technology: leveraging Artificial Intelligence, Robotic Process Automation and Chatbots to improve agent effectiveness
- Customer journey mapping: updating the customer journey to reflect a digital first environment
- Omnichannel integration: delivering an experience that is both integrated and channel agnostic
- CX QA: ensuring that your agents are delivering a consistent level of service and experience
- Staff engagement and retention: enhancing the effectiveness and engagement of staff at home and in the office
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CX Network Live | Who attends our events
In 2020 the event attracted more than 2,000 registrations from the likes of:
In 2020 the event attracted more than 2,000 registrations from the likes of:
Who you will meet
CX Network Live online events are designed to offer insight and inspiration to
senior CX decision makers including general managers, directors and heads of:
senior CX decision makers including general managers, directors and heads of:
Contact Center
Customer Operations
Member Services
Customer Care
Customer Service
Call Center
CX Network Live | By the numbers
1,100+
CXN LIVE:
FEEDBACK &
SATISFACTION 2020
REGISTRANTS
FEEDBACK &
SATISFACTION 2020
REGISTRANTS
2,000+
CXN LIVE:
CONTACT CENTERS
CONTACT CENTERS
2020
REGISTRANTS
REGISTRANTS
2,000+
CXN LIVE:
DATA INSIGHT & ANALYTICS 2020
REGISTRANTS
REGISTRANTS
1,500+
CXN LIVE:
DIGITAL CUSTOMER
EXPERIENCE 2020
REGISTRANTS
DIGITAL CUSTOMER
EXPERIENCE 2020
REGISTRANTS
CX Network Live | How It works
Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place
Step 2: Confirmation email
This will be dispatched upon registration and will contain login information
Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues
Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers
Get involved with CX Network
For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!
John Kearns
Head of Online
cxsponsorship@iqpc.com
For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!
Head of Online
cxsponsorship@iqpc.com
In Partnership With :
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