As Forbes recently revealed, 79% of staff at companies with above-average customer experience are themselves ‘highly engaged’ in their jobs, compared to 49% of employees at companies with below-average CX scores.

However, while the link between engaged employees and happy customers is not disputed, many businesses don’t prioritize their employee experience programs.  In those that do, the employee and customer engagement streams are distinct and focused on achieving different goals and outcomes.

With that in mind, CXN Live: Employee Experience will focus on:

• Integrating employee experience and customer experience frameworks into a mutually reinforcing program
• Measuring and tracking employee experience
• Linking employee and customer experience metrics to demonstrate tangible ROI
• Leveraging automation to reduce both customer and employee effort and friction
• Enabling a truly flexible working environment to ensure employees can build their role around their lives
• Enhancing employee wellbeing and its positive association with empathy
• Training and development tools for employees