The Top 7 Technologies Transforming the Citizen Experience

The Top 7 Technologies Transforming the Citizen Experience

Government agencies are increasingly realizing that in order to keep up with the evolving demands of the public, they're going to have to start offering the same level of customer service as commercial organizations. The key to optimizing the citizen experience? Digital Technology & Services. 

In fact, according to Conduent's 2018 Improving the Citizen Experience with Digital Government report, 62% of U.S. citizens think state governments should experiment with new technologies, indicating they see value in these solutions and recognize the need to leverage technology to improve the utility and convenience of digital services. Because not only do new, cutting-edge solutions such as citizen self-service, chatbots and IoT improve the quality of citizen interactions, they can also help reduce costs, increase efficiency, improve cyber resiliency and, ultimately, enable government organizations to focus on their core mission vs. administrative busy work.

In this article, we explore:

  • the top 7 emerging technologies poised to revolutionize the way government agencies at all levels (Federal, State & Local) engage with civilians. 
  • highlights from the FY20 DOS and SSA budgets that showcase how much these agencies are investing in citizen experience solutions and why
  • the latest citizen experience technology RFPs, contracts and projects in development
  • examples of how local, state and federal governments are leveraging cutting-edge solutions such as CX analytics and AI to deliver better, faster services to citizens


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