July 29 - 31, 2019
Washington, D.C.

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CX for Government Event Guide

IDGA is proud to present the inaugural CX Government Summit, a  ground breaking and timely new platform for all levels of government, to gather and benchmark the latest objectives and solutions to CX challenges. Whether you are a CIO for a Cabinet Level Federal Office or an IT Manager for a small ...

Reports, Articles & Whitepapers

The Top 7 Technologies Transforming the Citizen Experience

Government agencies are increasingly realizing that in order to keep up with the evolving demands of the public, they're going to have to start offering the same level of customer service as commercial organizations. The key to optimizing the citizen experience? Digital Technology & Services. In fact, according to Conduent's 2018...

Apply Cutting-Edge Thinking to Reimagine Federal Service Delivery

A growing number of government agencies are reimagining service delivery. However, any successful digital transformation demands rethinking not only of physical and computerized channels but also of the processes, systems and culture underlying service delivery mechanisms. In this whitepaper by Accenture Federal Services, their team of citizen experience experts outline:key...

How The City of Virginia Beach Continuously Improves their 311 System to Increase Efficiency and Effectiveness

Ahead of the 2019 CX for Gov event, we sat down with Stephen Williams, the City of Virginia Beach's Director of Emergency Communications & Citizen Services, to discuss how CVB further increased the speed and quality of 311 service deliver. Initially conceived to reduce the burden on 911 systems, the...

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