24 - 25 April, 2019
Shangri-La Hotel, Jakarta, Indonesia
Steven Purnama, CRM, Telesales & Digital Marketing Division Head at PT. Bussan Auto Finance

Steven Purnama

CRM, Telesales & Digital Marketing Division Head
PT. Bussan Auto Finance

Check out the incredible speaker line-up to see who will be joining Steven.

Download The Latest Agenda

Conference Day One – Wednesday 24 April 2019

Wednesday, April 24th, 2019

Conference Day Two – Thursday 25 April 2019

Wednesday, April 25th, 2018

12:00 PM PANEL: Channels Prioritisation and Personalisation for Different Customer Segments

·         Evaluating the effectiveness of your channel strategy in meeting diverse customer needs
·         Designing and delivering generation and segment-specific channel experiences
·         Achieving customer experience objectives through highly effective touchpoints and personalised interactions