24 - 25 April, 2019
Shangri-La Hotel, Jakarta, Indonesia
Hari Krishna Kadava, Former Director- Global Digital Banking at Standard Chartered Bank

Hari Krishna Kadava

Former Director- Global Digital Banking
Standard Chartered Bank

Check out the incredible speaker line-up to see who will be joining Hari Krishna.

Download The Latest Agenda

Conference Day One – Wednesday 24 April 2019

Wednesday, April 24th, 2019

9:00 AM PANEL: Reimagining Financial Services in the Age of the Customer

·         Evaluating changing customer preferences and the need for new value propositions
·         Scaling business growth with a customer-centric strategy across product, process, people and technology
·         How can Indonesia’s financial institutions stay competitive amidst digital disruption and the rise of FinTech?

Conference Day Two – Thursday 25 April 2019

Wednesday, April 25th, 2018

9:00 AM PANEL: Leveraging Customer Experience a Business Strategy to Drive Business Profitability

·         Aligning business goals with customer experience objectives to drive desired business outcomes
·         Demonstrating the ROI of customer experience and getting buy-in from stakeholders
·         Investing in the right people, process and technology to reap the full benefits of a customer-centric strategy