Eveline Kusumowidagdo

Chief Customer Officer
PT Prudential Life Assurance

Eveline joined Prudential in September 1998 and led the company's Operations Department as Chief Operations Officer until 2017. She became Chief Customer Officer in the same year and has been responsible to grow and enhance Prudential's customer management. Eveline believes that customer centricity is a mind-set everyone should have, and that positive customer journey is part of Prudential’s utmost priority

Check out the incredible speaker line-up to see who will be joining Eveline.

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Conference Day One – Wednesday 24 April 2019

Wednesday, April 24th, 2019

1:45 PM Leading and Implementing Customer-Centricity across the Organisation

Leading and Implementing Customer-Centricity across the Organisation

· Embedding customer experience into the corporate culture

· Aligning sales, product, marketing and operational KPIs with customer experience KPIs

· Delivering impactful moments that matter to your internal and external customers