24 - 25 April, 2019
Shangri-La Hotel, Jakarta, Indonesia
Dave Giblin, Head of Strategic Business Consulting at Genesys

Dave Giblin

Head of Strategic Business Consulting

Check out the incredible speaker line-up to see who will be joining Dave.

Download The Latest Agenda

Conference Day One – Wednesday 24 April 2019

Wednesday, April 24th, 2019

2:15 PM Omni-Channel Integration to Orchestrate High Value Customer Experience

·         The importance of end-to-end customer visibility for an effective omni-channel strategy
·         Identifying and bridging customer interaction gaps across online and offline platforms
·         How to achieve true omni-channel relevance and customer experience