Dave Giblin

Head of Strategic Business Consulting
Genesys

Based in Singapore, Dave works across the region to develop and execute business strategies to maximise customer experience initiatives and to help organisations navigate and prioritise to ensure they achieve their business outcomes.Dave possesses a wealth of experience in cx strategies, innovation, operational excellence and digital transformation. He has worked with some iconic brands across Europe, Asia and Australia. Dave’s experience is hands-on within these businesses and as such understands the full end to end picture around customer experience transformation.

Check out the incredible speaker line-up to see who will be joining Dave.

Download The Latest Agenda

Conference Day One – Wednesday 24 April 2019

Wednesday, April 24th, 2019

2:15 PM Omni-Channel Integration to Orchestrate High Value Customer Experience

· The importance of end-to-end customer visibility for an effective omni-channel strategy

· Identifying and bridging customer interaction gaps across online and offline platforms

· How to achieve true omni-channel relevance and customer experience