24 - 25 April, 2019
Shangri-La Hotel, Jakarta, Indonesia
Bernard Lokasasmita, Head of Customer Franchise and Decision Science, at Commonwealth Bank Indonesia

Bernard Lokasasmita

Head of Customer Franchise and Decision Science,
Commonwealth Bank Indonesia

Check out the incredible speaker line-up to see who will be joining Bernard.

Download The Latest Agenda

Conference Day Two – Thursday 25 April 2019

Wednesday, April 25th, 2018

9:00 AM PANEL: Leveraging Customer Experience a Business Strategy to Drive Business Profitability

·         Aligning business goals with customer experience objectives to drive desired business outcomes
·         Demonstrating the ROI of customer experience and getting buy-in from stakeholders
·         Investing in the right people, process and technology to reap the full benefits of a customer-centric strategy