Bernard Lokasasmita

Bernard joined Commonwealth Bank Indonesia in 2016. In his current role of Head of Customer Franchise & Decision Science for Commonwealth Bank Indonesia, Bernard has led the initiatives delivering the Bank’s end-to-end customer experience strategy, led customer engagement program to ensure customer satisfaction and loyalty. Commonwealth Bank has been recognized as the best in Service Excellence since 2018 based on Market Research Indonesia (MRI) and various service recognitions.

Bernard also led initiatives for the Bank to simplifying bank’s processes based on research and customer feedback. Commonwealth Bank is the first bank to offer end-to-end digital onboarding platform in Indonesia for account opening (Digital Kiosk).

Prior to working at Commonwealth Bank, Bernard worked at Citibank, Bank Permata, Standard Chartered Bank holding various positions covering Product Development, Segmentation, Operations, Process Re-engineering and Business Intelligence for Consumer Banking. He graduated from University of Indonesia (UI), Depok in 1994.