10 - 11 December, 2019 | London, UK

Will Green

Propositions and Innovation Director

Check out the incredible speaker line-up to see who will be joining Will.

Download The Latest Agenda

Agenda Day 2

Saturday, May 12th, 2018

9:10 AM B2B CX FS: CX Transformation to Meet the Evolving Behaviours of Clients

·         What are the unique challenges within a B2B environment: Culture, governance, structure and silos
·         Understanding how the B2B environment has evolved and how behaviours of clients are continuing to change
·         Adapting to change and transforming the business through new approaches: Process innovation, digital transformation and new propositions