Simon Harrow

Chief Customer Officer iGO4

Conference Day One - All Timings in GMT

Saturday, December 11th, 2021

2:30 PM PANEL DISCUSSION: HOW THE ONGOING PANDEMIC IS FOSTERING AN ENTREPRENEURIAL SPIRIT AND DRIVING INNOVATION ACROSS CUSTOMER EXPERIENCE, DIGITAL TRANSFORMATION AND BEYOND

Innovation is born out of necessity, and for many of us, we’ve had to accept that how we currently support and drive value to our customers has had to change. However, this ‘necessity’ to adapt has accelerated many pre-existing initiatives and removed many of the more common obstacles we face when seeking to improve our customer experience. This panel, will highlight key examples of change, both positive and negative, but also debate if Covid-19 has fundamentally changed how we work and how we deliver CX, and if we will we ever go back to how we operated pre-pandemic?


  • How have the circumstances financial services have been forced in to, fuelled digital transformation and disruption?
  • With ongoing concerns over the economy, procurement-freezes and the need for businesses to prioritise their operations, how much weighting should customer experience get at a time like this?
  • What three things could you never have done culturally, structurally or because you were too risk averse prior to the pandemic?

Check out the incredible speaker line-up to see who will be joining Simon.

Download The Latest Agenda