10 - 11 December, 2019 | London, UK
Michael Freund, Head Data & Analytics Solution Delivery at Credit Suisse
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Michael Freund

Head Data & Analytics Solution Delivery
Credit Suisse

Check out the incredible speaker line-up to see who will be joining Michael.

Download The Latest Agenda

Agenda Day 2

Saturday, May 12th, 2018

1:20 PM Data and Analytics: Understanding Your Customer and their Journey to Optimise CX and Improve Journey Mapping

  • The value of analytics: Leveraging data and insights to guide customers through life’s moments and create a unique experience at the right point in time
  • Organizational change: Analysing and assessing current capabilities to determine improvement areas and what is possible
  • Optimizing your data base to support analytics and the challenges associated with  implementing analytical models 
  • Breaking down silos to enable cross functional analytics