10 - 11 December, 2019 | London, UK
Martijn Moerbeek, Group Digital Strategy & Innovation Director at Legal and General
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Martijn Moerbeek


Group Digital Strategy & Innovation Director
Legal and General

Check out the incredible speaker line-up to see who will be joining Martijn.

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Agenda Day 1

Thursday, April 12th, 2018


9:10 AM Business Case for Customer Experience: Competing in an Experience Economy

  • The end of good enough: Is it technology that disrupt industries, or not?
  • The good, the bad and the ugly: Why do we often get CX so horribly wrong and what’s on the horizon?
  • Show me the money: What are the financial benefits of getting CX right?
  • Exponential growth: how to achieve exponential growth through good CX?