10 - 11 December, 2019 | London, UK
Jane Cormack, Product Development and Delivery Director at Start Up Loans, British Business Bank
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Jane Cormack


Product Development and Delivery Director
Start Up Loans, British Business Bank

Check out the incredible speaker line-up to see who will be joining Jane.

Download The Latest Agenda

Agenda Day 1

Thursday, April 12th, 2018


2:40 PM Designing a Customer Experience that Drives Business Outcomes

  • Aligning people, technology and processes
  • Changing mind-sets and behaviours in pursuit of a customer centric company culture
  • Creating an engaging end-to-end customer journey that supports business objectives
  • Turning the voice of the customer into actionable insights across all touchpoints