Agenda Day 2
Saturday, May 12th, 2018
- How does customer experience drive the digital transformation strategy?
- What are the biggest challenges with aligning customer experience with the digital transformation strategy?
- What is the best way to assess digital maturity levels and develop smart digital transformation plans?
- How can you ensure the organisation evolves to think and act digital in everything they do?
- How can customers help transform the customer journey?
- What new and emerging digital technologies are being utilised to engage with customers in new and creative ways?