10 - 11 December, 2019 | London, UK
Adrian Odds, Director of Strategy & Market Propositions at Communisis

Adrian Odds

Director of Strategy & Market Propositions

Check out the incredible speaker line-up to see who will be joining Adrian.

Download The Latest Agenda

Agenda Day 1

Thursday, April 12th, 2018

10:20 AM Optimising the Entire CX Journey: Aligning Improvements in CX with CCM for Maximum Impact

  • Recognising the importance of CCM within the CX improvement journey
  • How should CCM operations be aligned with CX initiatives?
  • Optimising business performance: Driving down costs and improving efficiency while increasing CX impact