Challenges Obstacles And Solutions A Road Map To Customer Centricity In Financial Services
Challenges, Obstacles and Solutions: A Road Map to Customer Centricity in Financial Services
Organisations need to ensure they are meeting the needs of their customers through a customer-centric culture in order to retain their customer base; this is integral to business success in a highly saturated marketplace. CX Network spoke exclusively to two industry experts about the key challenges, obstacles and solutions in creating a customer-centric culture in the financial services industry.
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