10 - 11 December, 2019 | London, UK

Resource Centre

Digital CX Transformation Financial Services Event Guide

4th-5th December 2018 - View the event guide: Benefits of attending: Build the business case for customer experience and compete in an experience economy: Hear how Legal and General are driving up revenue and achieving exponential growth whilst exceeding cu ...

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The Impact of Size, Age and Culture on Digital CX Strategies

Providing a seamless digital customer experience within financial services is about establishing appropriate and convenient channels for your customers that allow them to engage with their banking provider when and where they desire, and on the channel of their choice. This article will compare t ...

How To Guide: Selecting Your CX Vendor

Utilising customer experience software can form the foundation of a robust CX strategy. With the market for vendor solutions booming, this guide will take you through the steps to select the right vendor which will fit into your digital experience architecture, integrate seamlessly with your busi ...

Who is the Digital Customer of Today?

With the rapid growth of digital touchpoints, tools and devices, the expectations for the digital customer experience are increasing exponentially. As customers turn to digital channels and devices to conduct their interactions with brands and organisations, this handy infographic will explore wh ...

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Is your company keeping up with tech savvy customers?

Today's advancing digital capabilies are breeding a culture of tech savvy customers. Financial services companies are expected to perform consistently to meet rising client expectations and provide a seamless brand and customer experience. Download our infographic to find out more about current user expectations for an omni-channel customer experience in...

The Power of Personalisation: From Novelty to Necessity

In order to remain competitive in a saturated market, financial institutions are endeavouring to shift power into the hands of the consumer by introducing elements of personalisation into their customer experience model. CX Network spoke exclusively to Tristan Thomas, Head of Marketing & Community, Monzo about taking personalisation to a...

Challenges, Obstacles and Solutions: A Road Map to Customer Centricity in Financial Services

Organisations need to ensure they are meeting the needs of their customers through a customer-centric culture in order to retain their customer base; this is integral to business success in a highly saturated marketplace. CX Network spoke exclusively to two industry experts about the key challenges, obstacles and solutions in...