This year, the financial services industry have been at the forefront of disruption as unprecedented technological, social, economic and healthcare concerns have hit businesses across all continents.
Globally, such crises and mass concerns have a profound impact on customers, notably their changing needs and behaviours. In response to this, the FS community is becoming increasingly more reliant on digital channels, voice of the customer (VoC) and data analytics, as they struggle to find a response to this global pandemic and how to overcome new and unforeseen customer pain-points that surface due to the COVID-19. However, with change comes innovation, and in many instances the obstacles that threatened to derail CX strategies across the FS industry have been removed through necessity.
It’s for this reason that we’ve put together the CX: Financial Services Online Forum on 24-25 November, 2020 to shed a light on industry figureheads, offer insight in to both current and longstanding challenges and ultimately to showcase how businesses across the financial service sector are implementing the changes customers expect, because you’re no longer compared to each other, but to all other businesses including the Ubers, Deliveroos and Amazons of this world!
Adapt your CX strategies to stay relevant in light of change, disruption and changing customer expectations
Drive a reactive and risk averse culture: Consider the use of data analytics, business intelligence and automation to enhance CX
Learn how to delight your customer with seamless digital experiences that are quick, simple, secure and intuitive
Connect, interact and debate industry challenges and explore this evolving landscape with like-minded industry professionals
Join these critical conversations and leave with a full toolkit to aid your digital transformation at CX BFSI Digital.
Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place
Step 2: Confirmation email
This will be dispatched upon registration and will contain login information
Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues
Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speaker