Tech is the enabler – people and design make the difference. This is at the top of leaders’ agendas – is it on yours?
Give your back of house the attention it deserves as part of your larger customer experience to deliver an excellence to your internal and external customer at this first of its kind forum.
The Nordics are known for having high customer satisfaction, a great work-life balance and (possibly owing to it pushing tech and innovation) and strong employee practices, so the question remains, how can businesses all working in the same industries and regions provide a competitive edge in order to win the war for talent?
Great CX often happens when employees feel empowered and can make individual and tailored choices to help a customer but exceptional EX is not about giving employees unlimited choices, nor is it characterised by onsite climbing walls or artisanal coffee—it’s about giving employees a set of options that will help them achieve their full potential and drive business value.
In order to achieve all of this you need a mindset, which is geared towards a strong cultural ethos of employee experience and customer-centricity – both of which having been discussed for years in each sector – the crossover is not a new phenomenon. Join us this November to examine the crossover and connections between customer experience and employee experience to drive competitive advantages to employers and brands alike.
2019 Speakers Include:
Director of Customer Experience
Digital Transformation Lead
Head of Brand Strategy & Employer Branding, People & Brand
Org Development Analytics Global Lead
VP, Passenger Experience & Processes
Customer Experience Strategist
Norwegian Air Shuttle ASA
Head of Customer Development
Head of People Operations
Director, Customer Experience Management & Operations
Hilderbrandt & Brandi
Head of Customer Experience
Chief People Officer
Head of Strategy and Innovation
Chief People, Talent and HR Officer
Director of People Growth
Head of Customer Activation and Engagement
Join leaders from the biggest Nordic brands to gain insights on:
Discover how to achieve a seamless and user-friendly vision across all channels for the ultimate multi-channel experience. Encompass the needs of both customers and employees to drive a cohesive vision.
Find out how to measure the success of both your customer experience and employee experience strategy to ensure continued improvement, engagement and truly unique experience.
Learn how to utilise customer data to create a more personalised and competitive experience for your customers. Also to map out the employee journey to retain your best talent to drive great CX.
Learn how to be cost-efficient and deliver a great CX through digitalisation and automation whilst maintaining engagement of your employees at the heart
Determine the best ways to achieve a unified vision for the employee experience first, to then focus on driving a unique customer experience that is clearly communicated both internally and externally
Hear from our previous attendees:
“It was inspirational and gave some new ideas on how to approach some internal challenges”Head of Digital, Eesti Telekom, , Delegate 2014
"has been really valuable. The speakers and participants were really interesting”Common Concept Developer, Nordea, Past Delegate 2014
"A very inspiring and energising event and I will use a lot of what I learned to develop our customer strategy"Gazprom Energy, Delegate
"I learnt a lot of new stuff at the 2013 event. In total we generated 50 ideas from the conference, so lots to take back to the office"Eni Gas & Power, Delegate 2013
“Great event, great speakers, would recommend to colleagues”Phillips, Delegate 2013
“Very inspiring and provided me with useful information from different areas - both business views and technology views. Great to have experiences direct from the front line”Chief Project Officer, Nordea Bank, Delegate 2014
"It was good to see where we stand and benchmark our CX program with the industry”Sr Customer Experience Manager, 1&1 Internet, Delegate 2014
“Its been great, inspirational”Customer Care Manager, Teliasonera/halebop, Delegate 2014
Companies that have attended our previous CX & EX Nordic events
Ø Elion Enterprises AS
Ø EnterCard Sverige AB
Ø Swedish Match
Ø Ericsson AB
Ø Nordic Choice Hotels
Ø EnterCard Norge AS
Ø Atlas Copco
Ø Volvo Car Corporation
Ø Lithium International, Inc.
Ø Danske Direct
Ø Clas Ohlson AB
Ø Eesti Telekom Ltd
Ø Telia Denmark
Ø SpareBank SR-Bank
Ø FOSS Analytical AB
Ø If P&C Insurance
Ø John Tanzer