CX Expert, Former Head of Customer Experience at PostNord Independent Consultant
Why do you purchase the products and services you do? Rarely price and product features are on the top of the list, simply because usually we have a number of more or less equal choices from that perspective. Customer Experience beats price and product! Customer Experience is essential for a company’s long-term competitiveness and profitability. Katrin is a strong believer in the connection between Engaged Employees, an outstanding Customer Experience and a prosperous business. Katrin is experienced in working with Customer Experience from a B2B and B2C perspective. “It involves all employees, all functions of a company, it’s constant development and I learn every day, that is why I love it”.
Check out the incredible speaker line-up to see who will be joining Katrin.
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